Medi-Africa has become one of the leading Injuries on Duty (IOD) claims administrators in a very short time span and we strive to be the best at all times. We offer new or established business owners, employers, HR professionals with practical and workable solutions for the administering of all IOD related matters of Employees, reopening’s, and identifying risks of their IOD cases. We will make a huge difference to the business and its effected employee wellbeing. We will resolve IOD cases as well as manage and process all claims with a personal touch. We are the link between the employee, employer, medical services provider and the Compensation Fund creating a personalized environment and not an impersonal electronic environment ensuring best service, explaining the claim process etc.
The difference between us and any other Injury on Duty Organization
- Real time/ on-time processing / submissions of IOD claims
- You will be personally visited by our Managing Director, at your premises and not a representative.
- Professional services to all our clients
Medi-Africa strictly adhere to the Injury on Duty law as stipulated by COIDA in the Government Gazette 2013 vol 573 notice 214 dated 15 March 2013.
What we do
Medi-Africa is a registered business/service provider as stipulated by the law of South Africa. We employ, focused, dedicated and professional staff members who deal exclusively with IOD on a daily basis managing all the aspects for Employers & Employees /patient, medical supplies, accounts and equipment e.g. wheelchair’s, specialized beds and accounts/claims queries. Letter of Good Standing generation. Medi-Africa strive to be the best and we are always willing to walk the extra mile, by ensuring we stay ahead of our competitors.
How we do it
Medi-Africa will deal with all claims no matter how long the matter have been outstanding. We are experts on Compensation Fund matters and will resolve all matters to your satisfaction with COIDA. We keep all involved informed at all times about the progress, any risks and potential change in status by means of a report
Medi-Africa, operations and processing offices are situated in Montana Park, Pretoria which allows us direct and Personal consultation with the Compensation Fund on your behalf therefore information, queries, problems and claims administration are dealt with quickly and efficiently. Medi-Africa also covers all regions of South Africa.
Our mission is to provide Expert Quality Customer Service through knowledge, teamwork, and care.
To do something different, something better in such a way that each service provider, client and patient recommend us to colleagues, friends and family.
Our core values are:
Service Excellence: To serve all our clients and patients with unequalled expert quality service.
Integrity: Medi-Africa emphasize integrity in every aspect of our business as well as our relationships with our clients/patients and therefore distinguish itself as a well trusted, respected and preferred organization.
People: are our greatest asset serving our clients and patients is a commitment and an honor. Medi-Africa are committed to continuously improving our performance for each of our clients/patients.